FlightSmart
A comprehensive travel agency booking platform with integrated digital wallets and commission tracking.
Travel agencies sell air tickets, hotel bookings, visas, travel insurances and destination tour packages. All of these products are sold by multiple different agents. One of the problems here is that too many things are getting sold via too many channels resulting in lack of traceability and lost revenue. This expands even further towards losing sales due to not been able to follow up or action out timely on inquiries resulting even in customer dissatisfaction and lost reputation.
FlightSmart brings all the air ticket reservation platforms, Destination Management Systems, travel Insurance reservation and visa applications to a single platform enabling agents to look at only a single system and maintain a single record for tours operated by them. Customer Relationship Management also is a part of FlightSmart, making it convenient to measure and build customer loyalty while maintaining consistency in products and rates.
There is a fully fledged Human Resource Management System embedded into this system as well making FlightSmart capable of maintaining employee profiles, employee availability, conducting automated results driven evaluations and even taking care of the payroll.
FlightSmart is certainly a game changer for the agencies it is rolled out for because it has almost completely taken out the need for a dedicated accounting team being capable of going to the extents of conducting automated bank and IATA reconciliations + it gives full visibility to managers on how the business is running while providing a single ground for the travel agents to play their game.
Key Performance Results
The Challenge
FlightSmart needed a modern booking platform to replace their legacy system. Travel agents were struggling with disconnected tools for flight search, booking management, and commission tracking. The existing workflow required manual data entry across multiple systems, leading to errors and lost revenue.
Our Approach
Conducted stakeholder interviews and mapped existing workflows to identify pain points and opportunities for automation.
Designed a unified platform architecture with real-time GDS integration for flight search and booking.
Built a custom digital wallet system to manage agent deposits, commissions, and payouts.
Implemented role-based access control for agencies, agents, and administrators.
Created a comprehensive reporting dashboard for financial reconciliation and performance tracking.
Technology Stack
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