Products

FlightSmart

A comprehensive travel agency booking platform with integrated digital wallets and commission tracking.

Travel agencies sell air tickets, hotel bookings, visas, travel insurances and destination tour packages. All of these products are sold by multiple different agents. One of the problems here is that too many things are getting sold via too many channels resulting in lack of traceability and lost revenue. This expands even further towards losing sales due to not been able to follow up or action out timely on inquiries resulting even in customer dissatisfaction and lost reputation.

FlightSmart brings all the air ticket reservation platforms, Destination Management Systems, travel Insurance reservation and visa applications to a single platform enabling agents to look at only a single system and maintain a single record for tours operated by them. Customer Relationship Management also is a part of FlightSmart, making it convenient to measure and build customer loyalty while maintaining consistency in products and rates.

There is a fully fledged Human Resource Management System embedded into this system as well making FlightSmart capable of maintaining employee profiles, employee availability, conducting automated results driven evaluations and even taking care of the payroll.

FlightSmart is certainly a game changer for the agencies it is rolled out for because it has almost completely taken out the need for a dedicated accounting team being capable of going to the extents of conducting automated bank and IATA reconciliations + it gives full visibility to managers on how the business is running while providing a single ground for the travel agents to play their game.

Key Performance Results

-65%

Booking Time

Reduced average booking time from 12 minutes to 4 minutes

99.8%

Revenue Accuracy

Automated commission calculations eliminated manual errors

The Challenge

FlightSmart needed a modern booking platform to replace their legacy system. Travel agents were struggling with disconnected tools for flight search, booking management, and commission tracking. The existing workflow required manual data entry across multiple systems, leading to errors and lost revenue.

Our Approach

Conducted stakeholder interviews and mapped existing workflows to identify pain points and opportunities for automation.

Designed a unified platform architecture with real-time GDS integration for flight search and booking.

Built a custom digital wallet system to manage agent deposits, commissions, and payouts.

Implemented role-based access control for agencies, agents, and administrators.

Created a comprehensive reporting dashboard for financial reconciliation and performance tracking.

More Case Studies

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Platforms

MSO Care Orchestrator

"Healthcare" is a large industry where the consumers are entitled for care services while providers are entitled to get paid for the services they render. Management Services Organizations come in to play to assure that both of these parties get what they are entitled for, meaning MSOs are supposed to make sure that quality care is delivered to patients while healthcare providers have a well managed revenue cycle and adiministration. This is not as easy as it is told because it involves many processes and a lot of work such as credentialling and payer contract management, utility management, appointments and scheduling, prior authorization, coding and claim adjudication prior to billing, billing, denial management, posting, categorization of patients based on health risks, following up with patients on their care plans etc. Due to this reason MSOs usually have a significant amount of staff who are specialized in each of these functions. The goal of this application was to bring all of these processes under a single product and automating most of it whilst exposing statistics and supporting decision making. Our client being a group of doctors, could not allocate enough time to explain these processes to our team, yet, however, utilizing on the fly research and fast prototyping we managed to deliver a working prototype that met ~90% of the application just the way we promise to all of our clients. Having started as a working Prototype MSO Care Orchestrator now functions orchestrating care across multiple healthcare providers in the US while utilizing only 20% of the staff it originally required.

ClaimBrain

Our client, a healthcare insurance provider, was struggling with the complexity and volume of medical claims processing. Their operations relied heavily on manual review of scanned claim forms, handwritten physician notes, and supporting medical documentation. The process was slow, error-prone, and costly - requiring experienced staff to interpret nuanced clinical language and ensure compliance with payer-specific rules. We proposed a solution that uses OCR to extract data from medical claim documents and leverages LLMs operating within defined guardrails to understand clinical context, validate coding accuracy, and flag discrepancies. We fine-tuned our approach to achieve close to 97% accuracy in claims data extraction while automatically flagging edge cases for human review.

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