remOPS
An agentic WhatsApp platform that runs your business where your customers and your team already are. They place orders, chase shipments, approve POs and ask anything, in a thread wired straight into the systems you already run. Tailor-made for how you work, and set up for you by a real engineer, free.
01 · The problem
The demo bot didn't know your SKUs.
You have probably already been shown a WhatsApp agent. It greeted the customer by name, answered three questions off a help page, and then collapsed the moment someone asked the only question that mattered: what's my price on SKU-4471, am I over my credit limit, where is my container, can you approve this discount.
Generic agents fail for a boring reason. They are not connected to the systems where those answers live, and they know nothing about how your business actually decides things: your price tiers, your minimum order quantities, your credit terms, your delivery windows, your approval chains, the fact that your warehouse team calls it a "pallet note" and your ERP calls it a delivery advice.
So they guess. And a system that guesses about stock, price or an ETA is worse than no system at all, because now someone has to check its work.
If you're fed up with generic agents that demo beautifully and die on the first real question: that is the entire reason remOPS exists.
02 · Outside
Your customer just types.
No portal, no app, no phone call, no waiting for your sales desk to open. They order in the thread they already have open, and the answer they get is the one your systems would have given them.
Nothing in that reply is invented. The tier price is the one on their account, the stock figure comes from the warehouse, the delivery window is one your fleet can actually hit, and the credit check happened before the order was offered, not after your finance team caught it.
- Order and reorder from a live catalogue
- Track a shipment without calling anyone
- Invoices, proof of delivery and documents on demand
- Complaints with a photo, opened as a ticket in your system
- Voice notes, PDFs and their own language
03 · Inside
Your team gets a co-pilot.
The same channel, a completely different job. It answers on demand, and it speaks first when something is going wrong.
The question you actually needed answered.
"Where is container MSKU-4471?" is not a question a help page can answer. It requires reading your TMS, knowing which purchase orders are riding on that container, knowing what each customer was promised, and doing the arithmetic on who is about to be let down.
That is the difference between a chatbot and a co-pilot, and it is why remOPS has to be built against your systems rather than configured in a dashboard.
04 · What it does
An agent with real authority.
Not an FAQ with a chat bubble. remOPS reads from your source of truth, acts inside your systems, and knows the limits of what it's allowed to do.
Ordering that knows your rules
Customer-specific price lists, credit limits, minimum order quantities, substitutions and delivery windows: enforced at the point of order, not discovered later by your sales desk.
Live shipment intelligence
"Where is it?" answered from your TMS and carrier feeds: real legs, real ETAs, real exceptions. Including the ones nobody has noticed yet.
In-chat approvals
POs, discounts, credit extensions and write-offs approved from the thread, with real role checks, real authority limits, and an audit entry for every decision.
It speaks first
Stockout risk, a delayed container, a cold-chain breach, an overdue invoice, a daily 07:00 briefing. The agent opens the conversation instead of waiting to be asked.
Voice, photos and paperwork
A voice note in Sinhala, a photo of a damaged carton, a PDF purchase order dropped into the chat, all understood and turned into a record in your system.
Guardrails, not guesses
It reads from your systems rather than inventing answers, refuses when it isn't sure, and hands to a human with the full thread attached. Every action is logged.
05 · Integration
It plugs into what you already run.
The agent is only as good as its reach into your business. remOPS connects to your ERP, WMS, TMS and CRM, and where there is no clean API, we do the unglamorous work anyway: a database view, a scheduled export, an SFTP drop, a screen-scraped legacy screen. Your fifteen-year-old system is not a blocker. It is just an integration.
It runs on the official WhatsApp Business Platform: a verified business sender, proper opt-in, template messages, and a number your customers can trust. Not an unofficial bridge that gets your account banned the week you scale.
06 · Setup
You don't get a login. You get an engineer.
Software like this doesn't fail at the demo. It fails at the setup, which is exactly the part everyone else leaves to you.
We assign you a dedicated setup engineer: a named person, not a ticket queue and not a sales rep. They learn how your business actually works, wire remOPS into your systems, teach it your vocabulary and your edge cases, train your team on it, and stay with you after you go live.
That setup is free. You go live before you pay us anything. After that you pay only for what the agent actually does: usage, on demand. No seat licences, no platform fee, no annual lock-in.
- Discovery. Your engineer maps how you really operate: the SKUs, the approval chains, the exceptions, the workarounds nobody documented.
- Integration. We connect the agent to your ERP, WMS, TMS and CRM. Whatever you run, however old it is.
- Tailoring. We teach it your rules, your pricing, your language and the edge cases that break generic bots. Tuned on your data, not a template.
- Go live. Your official WhatsApp business number, your verified sender, your team trained on it.
- We stay. Your engineer keeps tuning it, adds workflows, and adapts it as your operation changes.
Setup cost
Discovery, integration, tailoring, training and go-live. All of it, free.
Dedicated engineer
A named person who builds it with you and stays after launch.
Seat licences
Add your whole team. You're never billed for the number of people.
On demand
You pay for what the agent does, nothing before it's working.
07 · Where it fits
Anywhere orders move and someone asks "where is it?"
remOPS is built per customer, so the shape changes with the operation. These are the ones where it pays for itself fastest.
Stop settling for the generic one
Let's build yours.
Free setup · Dedicated engineer · Pay only for usage · No lock-in